Robot Waiters: Engagement and efficiency for restaurants and catering

Restaurant service robots such as Nexoserv’s Dinerbot deliver food and drink from outlets such as bars and kitchens to multiple delivery points or tables.

They can also be programmed to meet and greet guests at establishment entrances and guide them to tables.

Yes - there is a module which can be specifically used for meeting and greeting, with service robots guiding customers to their table.

When Supermarket Mode is selected, the Dinerbot uses AI to guide customers to destination points. In a retail setting, the robot can be used to escort customers to a specific location in a store based on their search criteria.

The robots work alongside restaurant teams, automating routine tasks in a restaurant setting. They can complete tasks such as the delivery of food and beverage or dish collection and return. This allows front-of-house teams to spend more time focusing on guests and improving the customer experience.

Robots cannot take orders from tables, but they can relay customisable voice messages when delivering to customers.

The digital screen can be used to display a QR code, which customers can scan to then place orders and make payments.

Waiter robots are programmed with dynamic obstacle avoidance to reduce spillage and are deployed within dedicated slow zones designed to reduce the risk of accidents.

Robots have a clearly displayed Beverage Mode, which can be selected when delivering drinks. There are also accessories such as a ‘floating tray’, plus robots are integrated with speed and voice control which restaurants can set to determine right level to reduce spillage.

Yes, robot waiters are proven to improve speed and consistency of service, reducing waiting times and increasing table turnover. With your fleet of catering robots, you can free up the restaurant team to focus on customer interaction and manage guests.

Multiple Robot Mode can be used to reduce customer wait times during periods of peak activity. Team members can remotely control robots using an app to reduce pressure when it’s busy.

Due to the fact that the robot operating system is pre-programmed, breakdown is unlikely.  

In the event of a robot losing position (navigation), the team would send the robot back to its charging point. There it will re-orientate and re-position itself, before going back to work.

Full training is provided as part of our sales process. We offer field-based experts who can help with any custom training requirements.

Each robot has a standard user interface, which makes the user experience intuitive and straightforward.

Restaurants decide what method (human/robot) is used to serve customers. Research has shown that customers enjoy the interaction with robots, and it is common for people to want to be served and engage with the technology.

Robots operate in one language at a given time. There are multiple languages – including English, German and Spanish - that can be pre-selected depending on the requirement.

All models can be branded to suit a customer's preference. Greetings, voice commands and music can be used to stay ‘on message’ with your restaurant’s theme and brand.

The Dinerbot T10 model, which has a 23.6” digital screen, can be completely customised and used as a marketing screen. It can be programmed with full and split-screen high-definition PNG and JPEG files or a video display.

The price of a waiter robot for restaurants ranges from £8,000 to £11000. 

Lease and contract hire is available and typically offered on a 3-year term with the monthly cost of £300.  We collaborate with asset finance providers Close Brothers and Shire Leading.

Based on over 100,000 units currently in operation, the evidence demonstrates that an effectively deployed robot can do the work of 1.44 full-time employees.

Nexoserv will support you to ensure you achieve a compelling return on investment. A payback period of less than six months is the norm. Robots are efficient during periods of peak activity and can improve service and consistency. They also improve performance during quiet times when staff costs need to be kept at a minimum.

Exciting and innovative, a food service robot for restaurants attracts new customers and increases the frequency at which customers return.

Front-of-house staff have more time to focus on customers, enhancing the guest experience and providing an opportunity for upselling. Using the integrated digital display screens, restaurants can use the robots to digitally advertise and use custom messages to increase average order values.

Software and firmware updates are released through the cloud periodically when there are opportunities to increase functionality and user experience. Software and firmware updates are not chargeable.

Maintenance of robot waiters is covered by an 18-month warranty.

In the UK and Ireland, Nexoserv is pioneering the technology to make waiter robots a point of difference when used by early adopters.

While there are over 150,000 robots deployed globally, the technology is relatively new to the UK, where the number is steadily increasing. Waiter robots are found primarily in the Far East, with Japan being the largest market.