HOTELS
Hotel Robots: Transform Guest Experience with Smart Robotics
The key to seamless stays: Freeing up hospitality staff and optimising performance
Hotel robots are redefining hospitality. Is it time you gained the ability to enhance the guest experience while increasing your team’s efficiency?
We offer the hotel robot Butlerbot, a hotel room service robot designed for guest deliveries, and Kleenbot, a hotel cleaning robot that supports housekeeping teams with room cleaning and sanitation. Whether it’s timely room service or spotless housekeeping, Nexoserv helps your hotel run more smoothly and take guest satisfaction to a new level.
BUTLERBOT W3
kLEENBOT C30
Overcoming Challenges in Hospitality with Nexoserv
Heightened guest expectations, unpredictable staffing shortages, and spiralling operational costs – we understand the constant pressure put on your hotel team. The complexity of running a hotel demands solutions that make things simple.
Nexoserv’s smart robotics solutions for hotels not only address common challenges but offer an opportunity for hotels to stand out from the crowd.
A Safety Net for Guest Expectations
Guests expect their service to be fast, reliable, and personalised.
Nexoserv hotel robots, such as Butlerbot, help your hotel to provide exceptional 24/7 room service delivery without delays. Orders reach your guests quickly, reducing the risk of food and beverages arriving in anything less than best condition. Don’t replace your staff. Give your team the tools to serve better and focus on high-value guest interactions.
Unlock the Secret of Reducing Operational Strain
Labour shortages and high turnover rates can make it hard to reach the consistency your hotel strives for.
The beauty of hotel room cleaning robots like Kleenbot is their reliable, repeatable performance. Any time of day or night, your rooms and public spaces are cleaned to the same high standard. Making this consistency attainable improves hygiene and gives you much more flexibility when it comes to staff’s time allocation.
A Positive Impact on the Bottom Line
Hotel robots have an impact on the bottom line, increasing profitability. In hospitality, they are an investment that can make a real difference to your establishment’s balance sheet.
New efficiencies are unlocked thanks to automating routine tasks; reducing wasted time and improving resource allocation.
Giving you the best robot hotel service and hotel robot delivery, Butlerbot lowers wait times and drives guest satisfaction. By minimising downtime in room turnover, Kleenbot helps hotels boost occupancy rates. Together, these advantages can help pave the way to a brighter financial future.
A Consultative, Hands-On Approach
Technology alone isn’t enough. You need a partner who understands hospitality.
Nexoserv works closely with hotels and chains to assess operational pain points, design the right deployment strategy, and ensure trouble-free adoption of our robotics solutions. From the starting point of an initial consultation through to training and ongoing support, we are there to give you peace of mind.
FAQs
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Delivery robots, such as the W3, can securely transport food, beverages, toiletries, or towels directly to guest rooms across multiple floors by integrating with lifts.
They can also call guests upon arrival using the hotel’s telephone system or greet guests in the lobby. Cleaning robots, like the C30 and C40, are designed to handle both carpets and hard floors, keeping spaces clean and presentable without disrupting hotel operations.
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Hotel robots work whenever they are deployed and can comfortably provide a 24-hour service. They can deliver items or clean rooms at any time, without needing breaks or shift patterns.
You can easily schedule robots to automatically return to their docking stations for recharging at specific times. This ensures your fleet remains ready to serve guests whenever needed, day or night.
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Hotel robots have touchscreens that allow guests to confirm requests or follow instructions. They support voice commands for a more natural experience, and can also integrate with mobile apps, giving hotels the option to increase interactive options further for guest convenience and flexibility.
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Whilst the robots do not come with the ability to check-in or check out, our customers have access to APIs and SDKs which enables them to develop this capability and tailor the robot to their requirements. This allows for custom functionality, such as integration with your hotel’s booking or property management systems.
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Absolutely. The Butlerbot W3 is designed for efficient and secure in-room service. It has a 180-litre compartment and adjustable shelving, allowing it to transport multiple items at once, from towels and toiletries to food and beverages. Integrated with lifts, it can navigate multi-floor properties, providing reliable and discreet deliveries. Hotel robots ease staff workloads while enhancing guest privacy.
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Yes. Hotel robots can provide a strong return on investment by handling repetitive tasks such as deliveries and cleaning. This allows human staff to focus on higher-value guest interactions while reducing overall labour costs. Robots also improve consistency, helping hotels to achieve their guest satisfaction targets. Our team will work with you to ensure you maximise your return on investment through smart deployment of robots.
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Our hotel robots can communicate in the main European languages, such as English, German and Spanish, making them accessible and engaging for international guests.
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Nexoserv hotel robots have been tested for accuracy within 10cm in their normal working environment, consistently reaching the right room or location without error.
Our team works closely with hotels during deployment to assure you of reliable performance tailored to your property’s unique setting and needs.
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Diagnostics are central to Nexoserv solutions. In the event of an error, the training we provide to your team will enable them to undertake front-line fault detection.
In the event of a failure, the operator sends the robot back to its charger before the Nexoserv team undertakes remote fault diagnostics. In a case of adjustments to robots being necessary, we have field-based engineers who can complete any repairs promptly.
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Currently, Butlerbot and Kleenbot are deployed to perform deliveries and clean in the hotel environment. However, our customers are provided access to open API and SDK, giving potential for deeper integration and more functionality.
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No, Wi-Fi is not needed by robots to operate on a day-to-day basis. Wi-Fi is only needed in the first instance to map the environment. This is done by the Nexoserv team and requires a Wi-Fi connection to be accessed remotely.
When operating in delivery mode, the robots do not need to be online or connected to Wi-Fi.
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No. Nexoserv’s hotel robots are built with privacy in mind and do not record conversations or store personal data.
All solutions are fully compliant with General Data Protection Regulation (GDPR) and relevant data protection standards.
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Based on over 100,000 units currently in operation, the evidence demonstrates that an effectively deployed robot can do the work of 1.44 full-time employees.
Nexoserv will support you to ensure you achieve a compelling return on investment. A payback period of less than six months is the norm. Robots are efficient during periods of peak activity and can improve service and consistency. They also improve performance during quiet times when staff costs need to be kept at a minimum.
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Yes, research has shown that guests enjoy interacting with robot technology. Hotel robots allow guests to be served at all times of the day and night. Supporting hotel teams under time pressure, they offer a practical solution to hotels wanting to provide room service out of core operating times.
BOOK YOUR FREE TRIAL TODAY
Discover the potential to transform your business by experiencing our robots in action and exploring the limitless possibilities of automation.
Get in touch today to learn how Nexoserv’s solutions can redefine your service experience.